Process: Step-by-step instructions on how to initiate the return (e.g., via an email address or a specific portal) and how long refunds take to process back to the original payment method.

🛍️ Return & Exchange Policy

We want you (and your pup!) to absolutely love your purchase. If something's not quite right, here's how we can help:

✅ Returns & Exchanges Accepted

Ship items back within: 14 days of delivery

❌ We do not accept returns or exchanges for:

Items worn or used

📏 Sizing Issues?

Please check our size chart carefully before ordering. If your pup’s outfit doesn’t fit, we’re happy to offer an exchange for a different size (if available)—just message us within 7 days.

📦 Return Conditions:

Items must be unworn, unwashed, and in original condition

Buyer is responsible for return shipping costs

If the item is not returned in its original condition, the buyer is responsible for any loss in value

✂️ Handmade Customized Items

Each bandana is handmade to order, meaning every piece is slightly unique — just like your dog.

🛍️ Return & Exchange Policy

Because some items are hand made to order, we do not accept returns or exchanges for customized pieces. If there is something wrong with your order, please DM or email us directly at customerservice@freakndog-moms.com us. We'll work with you to make it right.